Crafters Cove

About Us
Crafters Cove is based in Llangollen, North Wales providing card making, scrapbooking and paper craft supplies on-line and on the high street. Our mission is to provide a broad range of products, at a reasonable price, and, most importantly, in a professional and customer friendly environment.

Our Contact details
Crafters Cove
10 Berwyn Street
Llangollen
Denbighshire
LL20 8ND
Tel/Fax: 01978 861700
Email: enquiries@crafterscove.co.uk

Delivery
Our standard postage charge is £1.99 but for all orders over £30 postage is free. At this time Crafters Cove is happy to accept online purchases from any address in the United Kingdom with a UK postcode. We cannot accept orders from any other country.

Delivery Schedule
Our objective is to offer a fast delivery service with orders being despatched the next working day. If your order contains the required delivery information and a valid payment, we will despatch it the next working day. You should then expect to receive your order in 1-2 days from this point, but this is dependent the Royal Mail. Occasionally heavy items have to be sent via parcel post which has a delivery estimate of 3-5 days.

Back Orders
Our online shop works in conjunction with our walk in shop and uses the same principles. If we don't have an item in stock, you won't be able to purchase it. We aim to keep as many products in stock as possible but inevitably, more popular products may be out of stock from time to time.

Occasionally if more than one customer orders a product at the same time, one of the orders may be accepted, even though the product isn't available. When this happens we will inform you via telephone or e-mail that the item is out of stock and create a back order. As soon as the product is in stock again we will despatch it. We endeavour to fulfill back orders within 10-14 working days but this is dependent on availability from our suppliers and if this is not possible we will contact you about a possible refund.

Tax Charges
As a trading name of Fergus Martin Limited, Crafters Cove V.A.T. registration number is 900 2718 65. If you require a V.A.T. receipt please email your request enquiries@crafterscove.co.uk

Credit Card Security
When the order is placed at our website, payment details are entered into HSBC's fully secure ePayments website and credit card numbers are encrypted using 128 bit encryption. Payment details will not be received, seen or stored by Crafters Cove in any way.

Privacy Policy
Crafters Cove does not disclose customers information to third parties for any reason. Customers may be contacted by Crafters Cove to allow successful processing of an order. Further contact will only be made if a customer elects to receive the Crafters Cove newsletter.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy
We hope you will be happy with all of your purchases from Crafters Cove, but we understand that occasionally it may be necessary to return an item. We endeavour to make this process as simple as possible.

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

If you receive goods from Crafters Cove in a damaged or in faulty condition
Please e-mail us within 7 days with your order reference and reason for return. We will replace or refund the damaged goods as required. We will also pay for the cost of returning your goods by Royal Mail post or Royal Mail parcels, as appropriate.

If you do not like your goods or have ordered the wrong goods
Please e-mail us within 7 days with your order reference and reason for return. Please enclose a copy of your invoice indicating which items are being returned. We will be happy to refund you for the returned item(s) providing they are returned in their original condition. Sealed packs must be unopened. You must pay for the cost of returning unwanted goods and you will be responsible for their safety during transportation. You should obtain proof of postage as we will not be held responsible for goods lost in transit back to us.

Returns should be sent to:
Returns
Crafters Cove
10 Berwyn Street
Llangollen
Denbighshire
LL20 8ND